Bloomington: Monroe County Central Emergency Dispatch Center Achieves Industry-Best Accreditation from Commission on Accreditation for Law Enforcement Agencies

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~ Monroe County Central Emergency Dispatch Center Receives Prestigious CALEA Accreditation

The Monroe County Central Emergency Dispatch Center (CEDC) has recently been awarded accreditation by the Commission on Accreditation for Law Enforcement Agencies (CALEA), solidifying its place among the top emergency communication centers in the nation. This recognition is a testament to the center's professionalism, efficiency, and dedication to public safety.

Out of the thousands of emergency communication centers across the country, only 140 have received CALEA accreditation. The CEDC is now one of only two communications centers in Indiana to achieve this prestigious status. This accreditation serves as a guarantee that the Dispatch Center meets a set of high professional standards, resulting in improved emergency response times and outcomes. It also demonstrates a commitment to continuous improvement and adherence to best practices, instilling public confidence in the center's 911 services.

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In order to achieve this accreditation, the Dispatch Center underwent a rigorous multi-phase process. This included establishing comprehensive and uniform written directives that clearly define authority, performance, and responsibilities. Additionally, independent subject matter experts thoroughly reviewed all CEDC policies, practices, and processes. The center also solicited feedback from the public and conducted structured interviews with agency personnel and community stakeholders to assess its effectiveness and overall service delivery.

On November 16th, 2024, a final report compiled by independent assessors was submitted to a governing body of CALEA Commissioners for review and approval. This report highlighted the center's commitment to meeting CALEA's high standards.

Police Chief Michael Diekhoff expressed his pride in achieving this accreditation: "The Monroe County Central Emergency Dispatch Center is dedicated to providing professional emergency communication services to all Monroe County residents, visitors, and first responders." He continued by stating that "Accreditation through CALEA ensures that the Dispatch Center effectively and efficiently accomplishes this as an industry leader in modern emergency communications."

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CALEA, founded in 1979, is an internationally recognized credentialing authority for public safety agencies. Their rigorous standards are designed to strengthen accountability, improve service delivery, and enhance public trust in law enforcement and emergency communications. In 1999, CALEA partnered with the Association of Public Safety Communications Officials International (APCO) to create a full-scale accreditation program specifically for public safety communications agencies.

The Monroe County Central Emergency Dispatch Center's achievement of CALEA accreditation is a significant milestone that highlights their commitment to providing top-notch emergency communication services. This recognition not only sets them apart from other centers but also serves as a testament to their dedication to public safety and continuous improvement.

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